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Delivery Policies

Delivery Terms and Conditions
Alice Springs Flower Studio Delivery Terms and Conditions

We take the delivery of your precious flower gesture very seriously. So we thought we'd outline our policy to you in the event that your delivery is compromised in any way.

Guaranteed Am Delivery Cut off time is Close of Business the Day Prior
Guaranteed Pm Delivery cut off is 2pm Same Day.

Sometimes a delivery can't be completed due to one or more the following reasons:
  • No one is home
  • The receiver is not at work
  • No access to home or apartment building
  • An incorrect name, business, hospital name, or address has been provided to us
We Leave a Calling Card if No One is Home and will Re-Delivery once contacted within the Next Available Delivery Time

Hospitals:
Flowers are not able to be taken into an intensive care or some high dependency wards and we would encourage you to contact the hospital first, before placing your order
The patient is registered under a different name than specified on the order (e.g. maiden names etc.)
The patient has been released prior to delivery

As you can appreciate these are circumstances that are beyond our control.

Sunday Deliveries:
We are unable to Deliver Flowers Sundays
Alice Springs Flower Studio only Offer Sunday Delivery's Valentine's Day & Mothers day.

Peak Season
All Orders for our Peak Periods Valentine's Day, Mothers day & Christmas are guaranteed if the Order is placed 24hrs before the Day. Any Placed beyond the Cut Off will be delivered at Alice Springs Flower Studios Discretion on the Day.
As you can Appreciate due to the Demand we do not guarantee a specified time and Deliveries are run on a Am Or Pm Basis

Delivery times are Allocated in an AM or PM Format. We do not guarantee times.

Funeral Deliveries
All Funeral Deliveries are Delivered One Hour Prior to the Service all orders for the Service are Required 24hours beforehand.

All Flower Bouquets,Arrangments & Gifts Online Now include Delivery into the Price this excludes Bears, Balloons Chocolates & Wine, These itmes will not be Delivered without Flowers. 

Cancellation of Orders After Delivery has Been Attempted will Forfiet the Delivery Fee of $10 on any refunds given