Terms and Conditions
When you visit Alice Springs Flower Studio or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically.
All content included on this site, such as text, graphics, logos, button icons, images, downloads, and software, is the property of Alice Springs Flower Studio or its content. The compilation of all content on this site is the exclusive property of Alice Springs Flower Studio. All software used on this site is the property of Alice Springs Flower Studio or its software.
Alice Springs Flower Studio attempt to be as accurate as possible. All Photos are a Guide and Colour Subsitution Applies. Lillies can be sent in Bud form for longitivity. However, Alice Springs Flower Studio does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Alice Springs Flower Studio itself is not as described, your sole remedy is to refer to our Returns and Refunds Policy.
Alice Springs Flower Studio Reserve the Right to Delince any Order that does not apply with our in store policies
Indiviudal Balloons, Bears, Chocolates will incur a $10 Delivery Service Fee
Wine can only be sent with Flowers and will not be sent as a stand alone item
Except where noted otherwise, the price displayed for products on our website represents the full retail & d elivery price listed on the product itself. Prices are quoted in Australian Dollars unless otherwise noted.
REFUND POLICY After Delivery
Due to the organic nature of most of our products (including flowers, flower arrangements and plants), time is of the essence in establishing what may have gone wrong. It is therefore essential that you contact us within 48 hours of delivery if you have any cause for concern with regards to the quality or condition of the flowers received. This allows us to diagnose the potential issue and assess an offer of replacement.
After contacting us with your concerns, you will be asked to provide a photo of the flowers so that we can assess what might have gone wrong.
If the flowers sent out are deemed to have been the incorrect item or of poor quality, we will offer a replacement to be sent out. On a case by case basis we will assess if a replacement is not suitable and may offer a full or partial refund instead. In such cases, Flowers Alice Springs Flower Studio will bear the cost of re-delivery.
If the flowers have not been correctly cared for upon arrival (cut stems, regularly topping up water and adding flower food if needed, stored in a cool place away from direct sunlight or air-conditioning) we will be unable to provide a refund. Normally if flowers haven't had enough water all heads of the same flower type (i.e. roses) will all droop around the same time, whereas if there are a couple of stems that droop but the rest seem ok, it's possible that they are part of a bad batch, in which case we'll happily send a replacement.
Unfortunately we are unable to accept returns or issue refunds if claiming poor quality if you have not attempted to make contact within 48 hours of delivery of your order.
If Delivery was Attempted and the recipient was unable to Accept flowers for any reason & a refund is issued the $10 Courier fee will Foirfieted and Flower Cost will be Refunded Only
All Orders Placed Via website include Delivery- Instore the Delivery will Be added to Flower Order